Cartrack Service Failure!

My vehicle has recently been ******. I have made a case at the police station and informed Cartrack. Upon my request for assistance to track / trace my vehicle, since the 18th of May, I have had no success. I have been paying a monthly fee to Cartrack of R189 pm since 2019 (financing for the vehicle was done via the bank) however I have never been contacted by Cartrack. Not to welcome me as a client, not to guide me on T & C's, no communication at all to this day. When phoning Cartrack, I am being transferred from pillar to post. I have requested a tracking report, my signed contract with Cartrack, requested to speak to a Supervisor and worst of all is that they have the incorrect vehicle description on system. Nothing received to date and no initiative taken from their side. The one agent (from five I have dealt with) that was willing to assist me, informed me that they don't have any signal to the vehicle tracker!!! So WHAT have I been paying for all this time? And who will take responsibility for my ****** vehicle? If a tracker system had been tamperred with, WHY did Cartrack not receive an alert and why was I, a paying customer, not contacted?! As a Nationwide car tracking organization, Cartrack has failed me misserably! I will be sure to report this situation with the ombutsman!