Cartrack service a JOKE

This is my communication with them, with no reply....

Date: Tue, Mar 30, 2021 at 1:18 PM Date: Mon, 08 Apr 2021, 12:17 Good day,

I have no idea whom I'm writing too.

But I have to report the service department, Tina, as well as a lady named Portia (call received on 6 April 2021 @ 10:11 to schedule the repair of the faulty unit). It is now the 8th of April 2021 12:10, and still no call has been received. I was called twice!!! Pull the recordings.

I must be honest, I'm looking forward to engaging in a legal battle with Cartrack with all my evidence I have on how you as Cartrack are treating me as a customer and also failing on delivering a service, something that has long been reported. After a lengthy battle to get a technician out to have a look at another vehicle of mine, this tech, Moloko Malakalaka *** (gave me his pvt number) already back then saw and realised that the unit on the VW is not correct. Track his vehicle to the date and time he was with me.

Regards,

---------- Forwarded message ---------

Date: Tue, Mar 30, 2021 at 1:18 PM Subject: Poor service

Good day Tina,

A while back we spoke about a problem on one of my vehicles. At the time you arranged that a master technician came out and had a look at my vehicle. That problem was fixed, but the day the technician was here, I pointed out that something is wrong on the VW.

Last night at 1830 and a return call at 1850 I brought it under the attention of Godfrey and I dont recall the name of the other person, that the unit is faulty.

I have screenshots that I took that showed my vehicle was slowing moving at 25km/h in an area where the vehicle was not driven. When my wife arrived back home, the position was the same and according to the app, the vehicle was last driven at 1724.

They confirmed that they will call me back and arrange for the unit to be tested and looked at. Again, Cartrack failed in delivering on their promises.

Please, when you make contact with me, DO NOT APOLOGIZE TO ME, since it means nothing.

Have me contacted and arrange that the unit gets sorted.

Regards,