Cartrack Service

I received the worst experience from Cartrack, they are *********** and their service is horrible. When we require their services it goes unattended to continuously. To get their attention to resolve a matter is impossible. They keep making promises that they don't adhere to and keep passing you on to the next agent and then the next without any resolve. We had a faulty device and after much arguing they said that the soonest they can attend to the matter will be in two weeks. During that time the insurance wouldn’t have paid out if the car was ******. That is unacceptable.