Cartrack Scheduling Department

I am so disappointed and angry. The car was not starting and took it to a dealership and that was Monday (09 Jun 2025). The dealership suspected that the tracker might be draining the battery. I contacted Cartrack and was advised that the technician will be available on the (25 Jun 2025). After requested to speak to a Supervisor, few minutes later the consultant provided a date (11 Jun 2025). No one contacted me to advise that the maintenance was no longer going to happen.

I reached out to do a follow up and was told that the technician will arrive around 14:00 PM. After an hour, I made another follow up then the technician advised that "he's currently busy with another fitment" meaning mine was not a priority. Later I received a call that the technician did not come due to system issues. They have a schedule a Senior Technician for the (12 Jun 2025: 08:00 AM).

Today, I have spoken to 3/4 scheduling department consultants following up on the issue. All of those calls were dropped or call cut while waiting for the feedback if the technician did pitch or not.