Cartrack scheduled installation technician never showed up

Had a booking scheduled for the installation of tracking devices on both my vehicles, received two sms confirming that I have been assigned a technician by the name of Clyde Baloyi, both these SMSs had time slot, one for 16:00 and the other for 16:30. I waited and waited, no contact from Clyde, nothing.

I see this is a common problem with CarTrack. They reply with a generic response with the promise to investigate and resolve the issue. How will they do this while they don’t have your contact details? Below is their generic response which I am expecting.

Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards The Cartrack Team