1 reviews | Active since Jan 2019
Cartrack - ******** you with money and contracts
Cartrack, most *****ed, useless company, ******** money out of companies and people like myself. December 2021 Kevin Rudolph of their head office and one of their technicians came to try and fix the cameras on 2 of my trucks, which never worked from the day it were fitted. Not only the cameras were giving trouble, I have them come out countless times to fix the tracker units. I had their units fitted in 5 of my truck. They one truck had broken down and was in the process to fix, so I explained that I will let them know when to come fix the cameras on that truck. Only please begin by sort out the one truck, after that I will inform them to fix the cameras on the second one. Right just to explain each truck are supposed to have 4 cameras (8 cameras between the 2 trucks is what I am paying for.) The break down truck was only fitted with 3 non working cameras, supposed to be 4. So they checked their own installation and infront of more than 1 person admitted the installations were not up to standard. So they begin with the one truck replacing the software and cameras. Only replaced 2, because they don't have stock and will come replace the other 2 cameras the moment they get stock. I told them when they come back we can arrange a date for the second truck. (The one that broke down) That was the 20th of December 2021, I never heard from them again. Last week end of April I phone them and inform them that I want out of this useless contract. They must please give me the amounts to buy out the contracts. Prepaired to pay the R5000 per unit for the remaining time on the tracker units, but not R10000 for each of the 2 trucks for cameras which never worked. Further more I found out that the truck on which they fitted the 2 new cameras now have a new contract started from January 2022, although it were fitted almost a year ago. When I confronted them I was told "do you not know how a contract work". Well I know, I must sign for it. According to their account manager Thiloshini Naidoo, it does not matter I should have known when they fitted new cameras there will be a new contract automatically. They don't have to inform me about it. Also do not mather that I paid almost a year for 8 cameras, but only 2 worked. She also told me according to her info the cameras worked fine from the beginning. Well I stopped my debit order, I will wait till they want to take me court...I really hope they do.
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
The Cartrack Team
