MM
Mathabathe M

1 reviews | Active since Sept 2020

28 Dec 2021, 06:41

Cartrack ********

When I joined cartrack I chose my desired option then notified the sales consultant Nhlanhla Baloi about the 3 months free promotion when joining before 21 December 2021. I was the told I didn't qualify for it. When I asked why he didn't have a straight answer bug went to consult his supervisor and ended up saying I qualified. When we were busy we debit order authorization I joined he had chosed the incorrect plan. He acknowledged this and Saud hd would fix it. I asked if I should cancel it and he said even if I did it could pull the correct money installments. I canceled it. Then I start getting calls saying I now have to pay R109 for activation fee of which I refused saying activation fee is R99. I was told it's because I declined the debit order mandate. So I get charged because their consultant chose the wrong plan. For some reason I feel had I chose to continue it would debit R279 and I would've been told I agreed to it. They must come take their unit out of my car. I'll use a different tracking company . *******e

0
Replies (1)
Cartrack
Cartrack's reply28 Dec 2021, 09:51
Official
 
Good day,
 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. 

Kind regards 
The Cartrack Team