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Desiré Duvenage

1 reviews | Active since Jun 2019

25 Apr 2021, 07:47

Cartrack ****

Over 4 months I have been unable to pay my cartrack fee due to financial difficulty. After the 4 months I reached out to cartrack, explained my situation, told them they can start deducting the R250 again from the next month and that I will only be able to pay the R1000 in September but that I am COMPLETELY okay with not having their services until then. This they completely ignore, they keep harassing with phone calls and forcing me to pay the R1000 or they will hand me over to the credit bureau. I said they are more than welcome to do that, it doesn't change the fact that I will only be able to pay in September. This morning they deduct the R1000 from my account without any concent. I have reversed the debit order and will be reporting them along with the evidence of the agreement to pay in September.

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Replies (1)
Cartrack
Cartrack's reply28 Apr 2021, 09:24
Official
 Good day, 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team