Cartrack SA

So on the 21st of Dec I decided to go ahead and fit trackers to my vehicles, I was promised if I sign up that same day, all my vehicles will be fitted on the 21st. Well they only fitted 2, after a a day or 2 I called to enquire about the other vehicle, I was advised that the next available appointment would be on the 3rd of Jan, we went back n fourth but no joy, then after hearing nothing back from them, the 3rd Jan is now past already, I was told the next available date is the 9th, same story, (mind you, their calls are recorded for quality and control blah blah blah. It is now the 12th of Jan, we’ve been waiting on a techie to fit the other car with a device from 10am this morning. In the middle of all of this, I get stuck with one of the other vehicles past 11 at night on the 8th of Jan, coming from a rehearsal in Hanover Park (if you’re from Cape Town then you know the route too and from there at that hour isn’t the safest in town. After many calls and transfers from one dept to the next over 2 days, someone finally send out a “professional” techie (Auto Electrician) to “solve the issue ( It was the fuel supply relay the had not been put back properly. The vehicle’s alarm control unit is now insecured and laying on the floor of the car 😂😂😂😂. I really just feel like canning this service, what are my legal options cause I mean I spoke to customer care the day after the vehicle got stuck, and the agent tells me he will forward an email to the relevant department, the next day after hearing nothing back from the company I called after 13:00 and thankfully there was a very nice person who was thorough in sorting out a technician and early into the call I realised no email was sent. I run my own business, this is really unacceptable, would not advise this company to my worst enemy.

Would appreciate any feedback from persons reading this saga