CARTRACK roadside assistance that left me and my 2 year old daughter stranded at night

My covered car by CARTRACK for a premium with road assistance stuck on me as I was travelling from Caltonville to Johannesburg along N12 (Westonaria) on the 24th of December 2022 around 15:30 with my 2 year old daughter. Upon personal inspection of the vehicle I realised that it broke a fan belt there for I had to towered, which is when I made my first call to CARTRACK call centre, which call centre gave me a hassle to reach the roadside assistance department as their policy says roadside assistance must call me back, of which they take their precious time. I was assigned several agent to assist me who then gave me a quotation that my then position and desired destination required a cash payment of R718, I didn’t have the that amount therefore I asked for 30 minutes to make calls and arrange the money, when I did get the money, I called the call centre to initiate the towing, the call centre said the roadside assistance department was gonna call me, I think made of over 7 calls to follow up on why the roadside assistance department hadn’t called me till about 20:30 that’s when I had to make an alternative and ask my relatives to come pull me and my daughter of which we left the scene around 22:00 without and form of contact from the CARTRACK roadside assistance department. There was no sign of compassion even when I constantly regurgitated that I have my 2 year daughter in the car, I am up to date with all my payments but I couldn’t access the service that I’m paying very well for. My device was low on battery, we were lucky to find help.