Cartrack *******

It is unfortunate that I have to post such a negative review but this company needs to be accountable.

I took a 3 year contract with Cartrack for my vehicle and this year on the 30 June, that contract was finished. It was my understanding that from the month of July I would be on a month to month contract. I sold my vehicle in July and canceled my contract. The consultant told me that she would cancel it on the system but it will take 20 working days.This was done on 22nd of July and on the 1st of August my account was debited for the premium that I was being charged for the past 3 years.

A few days later they called me to say that I have an outstanding balance and when I asked how is that possible they first said it's an outstanding premium of which I asked them to tell me which month I had missed payment for and they couldn't do that because it was a lie. I received numerous calls of which the consultants just hung up the moment I asked why do I still have to pay. I continued receiving calls of which one consultant called it a cancelation fee, I then asked how can it be a cancelation fee when my contract was already expired they insisted that this is their policy. For anybody else considering Cartrack please be aware that no matter what happens they will never let you leave until you pay to leave. I think this is such nonsense and a huge ******* to their clients.