Cartrack Review – The Good, The Bad, and The Ugly

AHHHH they dont even deserve 1 STAR they are in the minus category

I installed my first Cartrack unit in 2014. Over the years, as our business grew, I continued installing Cartrack units in every vehicle and bakkie we purchased. At one stage we had eight vehicles fitted with Cartrack devices. For many years everything seemed fine — until we actually needed the service.

Unfortunately, that is when we started noticing some serious issues.

The Good

I must start by saying that the Cartrack app is easy to use and well designed. It provides quick access to vehicle locations and basic information.

However, even here there are problems. Two of our bakkies currently show mileage of 12,000 km on the app, which is completely incorrect. So while the app looks good, the accuracy of the data is questionable.

The Bad

No theft alert: One of our bakkies was almost ****** from our yard one night. We only discovered the attempted theft the next morning. There was no notification from Cartrack. When I phoned them, I was told that customers must test their units every three months.

No accident alert: My husband was involved in a serious car accident, and again there was no accident notification from Cartrack.

Camera footage unavailable: All our work bakkies have Cartrack cameras installed. One of the vehicles was involved in an accident, and when we requested the footage we were told the unit was faulty and they could not provide the footage.

Testing the units is inconvenient: I have eight vehicles with tracking devices. To test them, you must call Cartrack every three months. However, they only allow you to test two units per call, meaning you must call multiple times. Even worse, they do not send any confirmation email to prove the units were tested and working.

Cancellation penalties: When I sold one of my vehicles and wanted to cancel the tracking service, I was charged a penalty of R3,600. If you want to move the unit to another vehicle, the fee is R870.

Contract vs warranty: You sign a 36-month contract, but the tracking unit itself is only guaranteed for 12 months. After that, you must take out an additional guarantee for each unit.

The Ugly

Cartrack has thousands of 5-star reviews on HelloPeter, which initially gave me confidence in the company. However, when looking closer, some patterns are concerning.

For example:

Over 140 five-star reviews appeared over a single weekend, many posted during early morning hours.

Many of the profiles have no other reviews.

Some users appear to have multiple 5-star reviews for Cartrack only.

One reviewer even posted 25 separate five-star reviews for Cartrack, which raises serious questions about the credibility of these ratings.

Final Thoughts

After being a loyal Cartrack customer since 2014, it is disappointing that the system only seems to fail when you actually need it most.

Tracking services are supposed to provide peace of mind, safety alerts, and reliable data. Unfortunately, our experience has shown gaps in all three.

I hope Cartrack will take customer feedback seriously and improve both their systems and their customer support processes.