Cartrack Responds Publicly but Never Actually Resolves Complaints

I previously posted a complaint regarding a serious issue with a Cartrack dashcam installed in one of my business vehicles.

On 25 February 2026, one of my staff members was involved in an accident. When I urgently needed the dashcam footage, I discovered that no recordings were available to download. This is extremely concerning because the entire reason these units were installed in our vehicles was to ensure that footage would be available for incidents exactly like this.

Cartrack responded publicly on HelloPeter stating that they would investigate and clarify the matter.

However, weeks later I have still not received any phone call, email, or explanation from Cartrack regarding the system failure.

The situation remains unresolved:

• The accident footage is still unavailable • No explanation has been provided for why the dashcam failed • No one from the relevant technical department has contacted me • The only calls I have received from Cartrack since lodging the complaint have been sales calls trying to sell additional products

As a business owner with multiple vehicles fitted with Cartrack devices, this is extremely concerning. These systems are installed specifically for security, accountability, and incident evidence. When the system fails and the company does not properly investigate or respond, it raises serious concerns about reliability and customer support.

Responding publicly on HelloPeter without actually contacting the customer or resolving the issue does not constitute proper customer service.

At this stage I am still waiting for:

• A proper explanation for the system failure • Feedback on the investigation Cartrack promised • Assurance that the system will function correctly when needed

Until this matter is properly addressed, I cannot have confidence in the reliability of these systems.