Cartrack refused to assist with theft

I am extremely disappointed with the service I received from Cartrack during a very serious incident involving my Bolt vehicle.

My vehicle was taken by members of a taxi association, and I immediately contacted Cartrack for assistance since my car is fitted with their tracking and recovery system. I called Cartrack five times before anyone from the recovery team finally contacted me.

When someone from the recovery team eventually called, I expected urgent support and guidance. Instead, I was told that there was nothing they could do to assist in recovering the vehicle. To make matters worse, they then contacted my driver and advised him that he should negotiate directly with the individuals who had taken the car.

This response is completely unacceptable. As a customer paying for a vehicle tracking and recovery service, I expected professional assistance and intervention during a situation like this. Being told that the driver must negotiate with the people who took the vehicle defeats the entire purpose of having a tracking and recovery service.

The lack of urgency, the delay in response despite multiple calls, and the refusal to assist during a high-risk situation have left me extremely frustrated and disappointed with Cartrack’s service.

I hope Cartrack will investigate this matter seriously and provide an explanation as to why their recovery team failed to assist when it was most needed.