MB
Meagan B

1 reviews | Active since Sept 2017

30 Sept 2025, 13:59

CARTRACK RANDPARK AND ROSEBANK HEAD OFFICE DISHONEST AND FRADULENT PRACTICES

A star is not even worth rating this company. CARTRACK RANDPARK has dishnest tchnicians such as Godfey who removed my tracking device and broke my gear leaver, he took pictures of it then called me the following day via WhatsaApp. As a customer Godfrey told me to check my car yesterday after he removed the tracking device, only to find that he intentionally damaged the car and did not inform me or his manager on the spot. He instead stole my number from reception (clearly this is an inside operation that has been running for years) Godfrey only informed me the following morning on WhatsApp that he damaged my gear lever and he wants to make a payment arrangement with me to buy it himself and replace it. He asked me to call BMW Sandton to get a quote, after doing , I shared the R5999.00 quote excluding Labour then he told me he cannot afford it and will source the part himslef. I think this Dishonesty has an element of ***** in it and should be taken very seriously. I have escalated this matter with the head office and the technical / ethical departments no one an give me CCTV footage and an investigative report to this date. i will be persuing this case with my lawyers and I will surely involve CARTE BLANCE and ENCA. Lets do damage control.

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Replies (1)
Cartrack
Cartrack's reply30 Sept 2025, 15:02
Official
 Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team