GC
Geoff C

1 reviews | Active since Jul 2011

21 Apr 2017, 08:51

Cartrack quick to charge because you are still in contract!

<p>We recently sold my wife's car, I contacted Cartrack to inform them of such and was told not to worry, you can either cancel the 36 month contract for R1000 or we can install a new device in the new vehicle and carry on with the 36 month Cartrack contract. <br />So today I contact Cartrack to organise the re-installation in the new vehicle and get told there is a re-install fee of R850. On the prior phone call to the Cartrack call centre no-one informed me of the re-installation fee. Now my current contract is R169 p/m. If I sign a new contract its R99 p/m. so I'll be saving R70 p/m This makes no sense, so guess what, I am pretty much left with the option of paying the R1000 cancellation fee, which is only 1 month subscription fee extra, and signing a new contract for R99 per month, but I can be sure that I willnot go with Cartrack.... I'll take my business elsewhere. </p>

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Replies (1)
Cartrack
Cartrack's reply21 Apr 2017, 08:55
Official

We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.

Kind regards,
The Cartrack Team