CF
Chantall F

1 reviews | Active since Feb 2019

01 Aug 2022, 15:09

CARTRACK POOR SERVICE TO NEW CLINET

POOR SERVICE!!!! IF this is how you conduct business with a new client, I am not interested to be one anymore.

CARTRACK committed to having a unit installed in my vehicle today, after phoning them 2 times this morning to confirm that installation will be done today, and receiving confirmation from 2 different operators "yes mam, it will be today" the second even confirmed saying that it is scheduled on the dynamic system, but it will be installed today... then phoning again, cause something felt off, the 3rd operator confirmed that "There is no booking on the system" HOW IN THIS LIFE IS THAT POSSIBLE??

THIS IS NOT ACCEPTABLE!!! WHO takes responsibility for this poor service.. ALL CALLS ARE RECORDED, I want to know HOW CARTRACK can work like this? You can review my calls, you claim all calls are recorded for quality purposes .. I am not happy!!

0
Replies (1)
Cartrack
Cartrack's reply01 Aug 2022, 15:18
Official
Good day, 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.

Kind regards 
The Cartrack Team