Cartrack poor service

I am an existing client of cartrack and have from 8 May 2024 send numerous mails to downgrade an existing vehicle package to only pay R99 per month. The many mails I have asked for feedback on why the system was not downgraded i did not get feedback neither up to today 3 july 2024 was the request completed , Yet cartrack continious to bill me monthly for the higher rate and blatently ignores my requests. I have also asked to speak to manager and up to date no manager has called me to make arrangements for the down grade.

I find the service absulutely unacceptable .