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Daniel J

1 reviews | Active since May 2013

05 Feb 2024, 14:28

Cartrack poor service

My vehicle was ****** in Dec 2020. Cartrack was fanatastic at recovering it only 4 hours later. Unfortunately that was the end of the good service. Since then I have dililigently paid my premiums BUT I learnt that my vehicle did not have a new unit fitted since the *******. I have phoned them numerous times but everytime the parch me through to the "control room". When I did a check on my vehicle (for proving my point) they located my vehicle in Gauteng - I live in KZN..... Now I am yrying to get my premiums back for the last two years BECAUSE THEY DID NOT PROVIDE ME A SERVICE, EVEN AFTER I INFORMED THEM OF THE PROBLEM. Now they have long excuses that they tried to phone me, and and, and. They are happy to ***** my money, knowingly they do not provide a service, and now that I want it paid back, they make it my fault...

Dont go with Cartrack, all talk, no customer service.

0
Replies (2)
Cartrack
Cartrack's reply05 Feb 2024, 16:29
Official
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards,
The Cartrack Team
DJ
Daniel J's update16 Mar 2025, 13:18
Reviewer Update
A year ago I highlighted that Cartrack never replaced my unit after my vehicle was ******. Even though I contacted them numerous times to send a technician. They continued to take my premiums for many months (more than a year) without actually providing me with a service. This amounted to thousanss of Rands. They NEVER reimbursed me for that money paid with NO service. I sold my vehicle and stopped payment. Now they want to take legal action for two montjs premiums not paid. I told them to deduct it from the money they owe me. They just threatened me with legal action again.

Just shows you that so many of complaints on Hellopeter complain about the same thing are true. Cartrack is happy to take your money when it suits them. Service delivery is secondary. I am happy to share the messages from Cartrack to give evidence on how they treat their customers.