RK
Rodney K
1 reviews | Active since May 2020
06 May 2020, 03:45
Cartrack Poor service don’t use them
I notified Cartrack in January 2020 that my vehicle was sold and that my contract must end the lady I spoke to assured me that all was sorted today the the 5 of May I am once again debited for the contract, I have spoken to Cartrack I am currently out of the Country and have sent 3 emails to them to sort it out the last one was sent to the CEO I received a message stating that the CEO would contact me that also has not happened Is it so difficult to sort this out Mr CEO or are you just going to ignore the issue and keep on charging me I have now paid for February March April and now May
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Replies (2)
Cartrack's replyOfficial
06 May 2020, 09:12Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Cartrack's reply06 May 2020, 09:12
Official
Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
RK
Rodney K's updateReviewer Update
27 May 2020, 00:35As can be seen by Cartrack response, they would come back to me and also apologizing for the issue, they have still not come back to me I contacted my bankers and put a stop payment in place only to receive an SMS today informing me that I am now in arrears with my account, and that they now want payment from me
Cartrack is by far the worst company that I have dealt with you cannot get hold of them, their customer service is poor the response time is pathetic I have used both Trakker and Cartrack and have never had an issue with Trakker
Please be aware what you are dealing with when dealing with Cartrack, I will never use them again
Cartrack is by far the worst company that I have dealt with you cannot get hold of them, their customer service is poor the response time is pathetic I have used both Trakker and Cartrack and have never had an issue with Trakker
Please be aware what you are dealing with when dealing with Cartrack, I will never use them again
RK
Rodney K's update27 May 2020, 00:35
Reviewer Update
As can be seen by Cartrack response, they would come back to me and also apologizing for the issue, they have still not come back to me I contacted my bankers and put a stop payment in place only to receive an SMS today informing me that I am now in arrears with my account, and that they now want payment from me
Cartrack is by far the worst company that I have dealt with you cannot get hold of them, their customer service is poor the response time is pathetic I have used both Trakker and Cartrack and have never had an issue with Trakker
Please be aware what you are dealing with when dealing with Cartrack, I will never use them again
Cartrack is by far the worst company that I have dealt with you cannot get hold of them, their customer service is poor the response time is pathetic I have used both Trakker and Cartrack and have never had an issue with Trakker
Please be aware what you are dealing with when dealing with Cartrack, I will never use them again