JD
Joseph D
1 reviews | Active since Jun 2020
10 Oct 2023, 18:46
Cartrack poor service
My account was in arrears and I made arrangements to pay the arrears off through double debits for more then 6 months. When I asked for a statement to show why my arrears we're not settled after 6 months. This company didn't even bother to respond via email. I'm still waiting, according to their account dept I stil owe R90. They are still deducting my normal premium of R104. But I don't even know if my cat is covered. Poor seevice
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Replies (3)0
Replies (3)
Cartrack's replyOfficial
10 Oct 2023, 19:42Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
The Cartrack Team
Cartrack's reply10 Oct 2023, 19:42
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
The Cartrack Team
JD
Joseph D's updateReviewer Update
10 Oct 2023, 19:46I hope you stick to your word and that this matter will be resolved amicably
JD
Joseph D's update10 Oct 2023, 19:46
Reviewer Update
I hope you stick to your word and that this matter will be resolved amicably
Cartrack's replyOfficial
10 Oct 2023, 19:50Good day,
Thank you for bringing this to our attention.
Thank you for bringing this to our attention.
Your review has been sent to the relevant department for further investigation and we will contact you shortly.
Kind regards,
The Cartrack Team
The Cartrack Team
Cartrack's reply10 Oct 2023, 19:50
Official
Good day,
Thank you for bringing this to our attention.
Thank you for bringing this to our attention.
Your review has been sent to the relevant department for further investigation and we will contact you shortly.
Kind regards,
The Cartrack Team
The Cartrack Team