Cartrack poor service before im even their customer

cartrack I'm disappointed. I made a Facebook enquiry and I was called a fitment was arranged for 3pm. Suddenly the guy comes at 12pm and when he gets there he says he can't work because the weather is not good - okay fine I understand even though he didn't come at the appointment time. He tells me the office will call to rearrange and yes a guy from office calls and I tell him I want a 3pm appointment like before and suddenly latest appointment I can get is 1pm - here I was kind of fed up. He said he would call again, he never did. Recently I made another enquiry on Facebook, I was called and promised another call the following day to finalize the appointment. 3 days later, I'm still waiting for that call.