Cartrack poor service

I recently traded a vehicle in (mid Feb 2025) and requested that a deinstallation be done. The money was debited from my account, within a day of logging the request. After numerous requests for a confirmed date, to remove the device, I am still waiting for any feedback. One is always warned by the call centre that all chats are recorded. I trust that it works both ways, so as to protect the customer too? Hope to receive ANY response. Worst service ever!!