Cartrack Poor service after full settlement on account was made, continue with harassment

I am writing to formally lodge a complaint regarding my experience with Cartrack.

I have been a client for several years. Following an unsatisfactory experience relating to the installation of an additional tracker, I elected to cancel all my services, including tracking for two vehicles.

On 15 April, I made full and final settlement of my account in the amount of R3,954.23 (***). This payment was intended to close my account completely.

Despite this:

* I have continued to receive daily calls after 15th April 2026 and messages alleging outstanding amounts. * I have sent multiple emails with proof of payment to various representatives, including a consultant named Fortunate, without resolution. * I specifically requested that Cartrack finance department verify my payment, which has not been actioned. * A debit order was ********ly reinstated after I canceled it on my banking app and yet Cartrack deducted from my bank account at the end of April, despite my account being settled and the debit order cancelled.

This conduct constitutes harassment and unauthorized billing.

I have demand Cartrack the following:

1. Immediate confirmation that my account is fully settled and closed. 2. A full refund of any unauthorized debit order deductions. 3. Written confirmation that all collection activity will cease. 4. A formal explanation as to how this error occurred.

I informed Cartrack should this matter not be resolved within 5 working days, I will escalate the matter to the National Consumer Commission and the Consumer Goods and Services Ombud.