Cartrack poor service

On the 31st on January 2020 I sent the below email to Cartrack CEO escalation email address and sadly to date nothing has been done. I would like to cancel my contract with these people as the service delivery is concerning.

Good day,

I trust that you’re well,

May I please get assistance on the below. I’m failing to understand the “NO GPS “ on the tracker.

How is it that during this certain time location was not traced on the tracker? I can’t be paying full price for a device that doesn’t work works fully.

You’re attention to this matter will be highly appreciated.