Cartrack poor service

We have purchased a new car and with the deal we also received a 36 month prepaid Cartrack untit.

The unit was installed on the 9th of January 2018 and from there on we constantly received messages that our account was in arrears, every time we contacted Cartrack and explained that it was a pre paid unit, only for us to get a message again after a couple of months stating that the unit was in arrears.

In the end we decided to cancel our unit as we got frustrated with the service. In December 2020 we canceled the unit. The day the unit was canceled the person advised that because the unit was pre paid until Jan 2021 we would not have to pay any fee to cancel the unit. I should have recorded this conversation as I thought this is to good to be true.

From the time the unit was cancelled, Cartrack phoned us almost daily telling us that we need to pay amounts ranging from R38 to R380 in order to cancel the account, every time we explained the situation and every time they would investigate.

Eventually I contacted the person that always assisted us when we received messages that we are in arrears. He then confirmed that we do not need to pay any additional fees.

In the meantime Cartrack send us an email stating that the contract will be cancelled on the 9th of Jan 2021, exactly 3 years after installation, but, they constantly contacted us stating that we need to pay for two months.

Every time when we received a call from Cartrack I asked that they email me the Contrack and a description on how they got to the amount we needed to pay- NEVER RECEIVED ANY EMAIL! The last call that I received I stated that I will be handing the matter over to my Lawyer and that they please need to send me an email stating the amount that I need to pay. Again nothing received.

I then again emailed the person that usually assisted us with all the "evidence" emails and installation document and requested to please address the matter.

If I can advise any person when installing a tracking unit, never ever use Cartrack!