Cartrack poor service

I am a old age pensioner and a disabled person. I took out a Cartrack contract in 2021for 3 years till 2024. During 2023 my wife passed away suddenly,leaving me with virtually no income. I phoned Cartrack and asked them to downgrade my contract for the remainder of the term. I duly paid all my pre.miums until the end of 2024. I handed in my notice of termination at the Cartrack offices at Venter Centre in Boksburg in January 2025. As my wife was deceased there was no need for a car track contract any more. She was using the car to work and back on a daily basis. Instead of helping me Cartrack issued a new contract with full premium. This is in complete violation of the Consumer Protection Act which states that you cannot force new contracts on old age pensioners and disabled people which they cannot afford. I have sent numerous e mails to various people at Cartrack to resolve this matter. All my e mails have been ignored. Be careful if you sign a contract with Cartrack,you might end up paying for Life!