CARTRACK, Poor customer service and no follow-up at

I recently changed my tracking company and here are my views. I was fully covered till the 23 rd of th month with my previous tracker, the cartrack salesman was informed as to when the new tracker was to be installed. First they didn't stop bugging me as to when they can come to install, this was 28 day before the installation date/start date. They then informed me that a day before the installation I would be phoned to setup a time with me. This didn't hapen, the morning of the install I was phoned by the installer that he would be at my house in about 20 to 30 minutes. I had to change my plans for the day to accommodate the installer.

The installer then asked me to move my car back about 1 meter. After I switched the vehicle off he then told me that it needs to stay on for him to do the pre inspection. I was anyone as he could have told me this before the time.

After the installation was completed a inspection was carried oit again. Documents were given to me and I had to download the cartrack app.

The next morning I opened the app and found that the installer had incorrectly read my vehicle type in on the system and the certificate. I contacted customer care at cartrack and was told that this was not very cerious. My car is a vw Touran and not a Toureg. I feel that this information is extremely inportant if my car is ****** and someone has to search for it as the shape and size of the vehicle differ completely.

I then asked to speak to a supervisor and told her everything. She then apologised and I informed her that this was not good enough. I requested her to follow up and give me proper feedback, this is now been 15 days and they haven't even come back to me.

Real poor service no follow-up extremely poor customer relations, a one star is far too high.

Harry