AA
Adriaan A

1 reviews | Active since Jun 2015

17 Aug 2015, 08:05

CarTrack - Please reconsider your move...

Hi,<br> <br> To who reads this, serves as a warning.<br> <br> CarTrack approached me through an insurance company two years ago, the intent from my side was good as I wanted my vehicle safe etc...<br> <br> Upon the first installation the guy who did the installation arrived late.. After the work was done my car was rattling inside - Another reason I traded the car in..<br> <br> After about two months they had to replace the unit as I was driving with a non functioning unit for a week, again my car was taken apart and the guy who installed it this time said the previous installation was incorrect???<br> <br> Upon trading in the vehicle and receiving bad service from them I contacted them for a unit in the new car - Only because the insurance at that time said it was compulsary... Only to find out that another fee had to paid - Other tracking companies do not charge for this... Upon phoning the call centre I also received attitude and no real interest to assist<br> <br> Please take the time to decide carefully if you want deal with these people as they take your money and sit backwards and do not lift a finger to help their customers....

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Replies (1)
Cartrack
Cartrack's reply07 Oct 2015, 15:05
Official
Hello Johnny8904,

Thank you for taking the time to raise your concerns and affording us the opportunity to address this issue.

Kind regards,
Minette van Dalen