CARTRACK Please Get Your House In Order

I have had a good 30 minutes of my time wasted that I cannot get back. This afternoon, a lady called Zelda or Velda called me from the Cartrack accounts department. She immediately starts talking about deducting R231. She does not give me a chance to excuse my self from the room. So I excuse myself and I ask her to repeat herself. She says she is from the accounts department, that they will be deducting R50 from my account as it is in arrears. 1. She is basically rude and arrogant. She does not explain herself and she is basically shouting. I immediately stop her and tell her to stop being rude and I am now livid to have her talk to me like some common *****. I ask her what the date is today. I tell her that my account cannot be in arrears as the money is there in my bank account waiting for them to collect. She says no this is money for February. I said how can you deduct that R50 again as that was taken from my account and I am facing penalties. She says the bank declined to pay. I said well the money was deducted and I am paying almost R100 in fees for that deduction. The bank declined as I raised a dispute in regards to the two R50 that were not communicated to me at all. So now you want to talk because the bank has declined a new debit order. 2. I asked her why are you calling me now and not earlier on to tell me that my account in in arrears. She then says that, the only way I requested to be communicated with was via sms. Well then give me the dates that the accounts department actually sent me an sms, then she mentions the client service one that I received on 22 November 2018. 2018 nogal but that means a year and 3 months have passed with no additional sms. Then she said there was none. Really!!!!!! I ma livid. 3. The biggest piece of the cake was when I asked her when my contract was set to expire, she tells me that it has expired. It expired last year in September, meaning I am paying for an expired contract and nobody communicated this with me. I am now more than livid. I asked her why this was not mentioned. What if I wanted to cancel my contract. I then asked to talk to her supervisor. She said the supervisor was not in, and that she would change my details for me. I asked her not change my details, not to do anything to my account and only the supervisor will change it. She will mess up my account.

Can I get this resolved as soon as possible as only more questions have been raised with very little answers given. I am cross.