Cartrack Pinetown has the most ******** customer service representatives who just ignore calls

I opted to upgrade my cartrack tracker about twoo weeks ago. The same day cartrack deducted my money but up until today no one has even bothered to call me and setup an appointment to actually come and upgrade the tracker (do what they have already charged me for). I expected cartrack Pinetown to have called me by now if they focus on doing their jobs at all.

The most annoying thing now is that I have been trying to call cartrack Pinetown the whole day and no one answers the phone. All I hear is their annoying robbot voice-over at my expense since as soon as the phone rings the voice-over takes over while your airtime disappears and after like 15 mins still no answer and the voiceoover thing would ask you to rate their service, I mean what service?

Cartrack customer service has been very pathetic lately (It's not the first time I've been put on hold until I get frustrated). The sad part is that it's supposed to be the best customer service since it deals with cars that could get ******, so basically my car could be in Lesotho by now while still trying to get cartrack to answer my call. They are so quick to take your money and then do the opposite to deliver. Can my tracker be upgraded ASAP or else come and remove the existing one and I will signup with another company.