Cartrack pathetic service

I have asked 6 different people at their call centre to please arrange for my tracking unit to be taken out of my old vehicle and installed in my new vehicle. I e-mailed the nessesary documentation and no response. On Friday I was promised by Thabo at their customer service departement that his manager will call me on Monday. Till now, no call. The sales staff was very good when they made me a promise of good service, but I am extremely disappointed with their technical / instillation departement. I pay my installment every month and they take it promptly, but I dont get anything in return. My vehicle is not tracked, so what are they going to do if it gets ******? I bet they wont even make an effort to respond my complaint. I will never reccomend Cartrack to anyone and will tell every person I come across about their poor service.