Cartrack pathetic customer service

<p>I have a brand new fiesta ST and had unit installed. The vehicle had a rattle for a month and on investigation I found it was the unit. I called them and was put in hold for almost 2 hours. The next day I finally got through to them and was told technician Will call me back the same day. No call received. </p> <p> </p> <p>I never had this type of service from tracker when I was with them.</p>