CP
Chandika P
1 reviews | Active since Jun 2018
16 May 2025, 18:15
Cartrack pathetic after sale service
Tracker device was installed in my vehicle last year October. I was promised to receive my panic buttons as they were out of stock. We are now in May 2025, no panics received. When i called through, i was told to download the app...what good is the app if my phone is ****** with my vehicle. Management is terrible, no communication skills whatsoever. Ive been waiting for the manager to contact me for weeks now, absolutely nothing yet again. Ive requested for them to remove the tracker as it is of no use to me...again, no one came...requested for my debit order to be canceled...not a word received. This is pathetic after service. I am truly disappointed.
Helpful (0)
Replies (4)0
Replies (4)
Cartrack's replyOfficial
16 May 2025, 18:20Good day,
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards,
The Cartrack Team
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards,
The Cartrack Team
Cartrack's reply16 May 2025, 18:20
Official
Good day,
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards,
The Cartrack Team
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards,
The Cartrack Team
CP
Chandika P's updateReviewer Update
16 May 2025, 18:24I have been waiting this long...i wont be suprised if nothing happens!
CP
Chandika P's update16 May 2025, 18:24
Reviewer Update
I have been waiting this long...i wont be suprised if nothing happens!
CP
Chandika P's updateReviewer Update
19 May 2025, 10:37Good morning.
No it has not.
No it has not.
CP
Chandika P's update19 May 2025, 10:37
Reviewer Update
Good morning.
No it has not.
No it has not.
Cartrack's replyOfficial
19 May 2025, 16:25Dear Chandika,
I hope this message finds you well.
We would like to inform you that we have made several attempts to contact you in order to assist with your inquiry and confirm whether you have an existing contract with Cartrack or another tracking service provider. Kindly advise us of a convenient time to reach you so that we can promptly address your concerns and conclude the matter.
Thank you for your attention. We look forward to your response.
Kind regards,
The Cartrack Team
I hope this message finds you well.
We would like to inform you that we have made several attempts to contact you in order to assist with your inquiry and confirm whether you have an existing contract with Cartrack or another tracking service provider. Kindly advise us of a convenient time to reach you so that we can promptly address your concerns and conclude the matter.
Thank you for your attention. We look forward to your response.
Kind regards,
The Cartrack Team
Cartrack's reply19 May 2025, 16:25
Official
Dear Chandika,
I hope this message finds you well.
We would like to inform you that we have made several attempts to contact you in order to assist with your inquiry and confirm whether you have an existing contract with Cartrack or another tracking service provider. Kindly advise us of a convenient time to reach you so that we can promptly address your concerns and conclude the matter.
Thank you for your attention. We look forward to your response.
Kind regards,
The Cartrack Team
I hope this message finds you well.
We would like to inform you that we have made several attempts to contact you in order to assist with your inquiry and confirm whether you have an existing contract with Cartrack or another tracking service provider. Kindly advise us of a convenient time to reach you so that we can promptly address your concerns and conclude the matter.
Thank you for your attention. We look forward to your response.
Kind regards,
The Cartrack Team