Cartrack Panic Event Issues

Car track unit's are poor. Support is poor, technical service is poor. My vehicle is giving off panic events, when the panic button was not pressed. I get calls at 4AM in the morning to state that a panic event is going off.

No one is in the car, no one is pressing the panic button. We called in to ask them to rectify this issue, a technician was dispatched. He worked on the car for 45 minutes, then tells me that the unit is losing power and that is setting off the panic alerts. Shouldn't tracking units have backup power?

After the technician worked on the car, we still receive 3 - 4 panic alerts a day and nothing was resolved. We reported this issue again and the call center told us that they have to dispatch a technician. It has been 4 days now I have not heard anything from Cartrack.

I tried to report that there is an issue, I opened by saying that I am sick and tired of this nonsense. The call center agent dropped the call. If this is a service that guarantees vehicle recoveries I am stumped.

Poor Service.