Cartrack Package Dispute

I have been struggling since the 26th April 2024, to obtain the voice recording where i was offered an upgrade from the R99/month package, to the R149/month package. I have spoken to 5 different customer services people, one sales person and now 3 accounts people. To get attention I stopped my debit order but still no progress. for the 149 package I was sure they offered me the Alerts benefits, but it cannot be set up on the App as it says my package does not provide it. I simply want the voice recording which in mail, they say they don't have. Very paInful to keep going in circles and no-one can help.