Cartrack Overcharging Since Dec 2025 - No Resolution

Item: Cartrack
Rating: 1
Author: Monicca M

Cartrack has been overcharging me since Dec 2025. My contract (start date Mar 2024) increased correctly in Apr 2025 to R209.50, but was then increased again to R224.40 in Dec 2025; before the next annual increase is due.

I have called multiple times, was promised escalation with no reference or callback, and was transferred between departments with no resolution.

Even after escalation to CEO Escalations, there has been no update.

If this is not resolved urgently, I will cancel my contract and escalate further. I expect my billing to be corrected and my account credited with all overcharges.

Helpful (0)

Replies (2)

Cartrack's replyOfficial

20 Mar 2026, 18:37

Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team

Cartrack's reply20 Mar 2026, 18:37

Official

Monicca M's updateReviewer Update

20 Mar 2026, 20:58

I’ve been patient since February, yet the premature billing increase from Dec 2025 is still unresolved despite multiple escalations and CEO Escalations acknowledgment.

I now require written confirmation within 24 hours that my account will be corrected and credited for all overcharged amounts.

If this is not resolved, consider my contract cancelled and this matter will be escalated further.

This continued inaction is unacceptable.

Monicca M's update20 Mar 2026, 20:58

Reviewer Update