Cartrack - Only finding problems instead of solutions

I am experiencing the worst service from Cartrack, I called on saturday to cancel my contract due to the vehicle being sold and was told about a cancellation fee in their contract. I stated that has their service been good I would continue on my personal car and asked the consultant to get a manager to contact me on Monday and I have still not been contacted. Being fami**** the regulatory framework I highlighted that and asked I get feedback asap and still nothing, I am fully aware that one of the outcomes of TCF advices that there be no exit or other charges that discourage customers from withdrawing from products. Yet here is cartrack with their ****py service and lack of follow through wanting to charge me for a car I no longer own.

Cartrack could you please actually call or email me so I am able to get some type of response regarding my matter.