CARTRACK ONLY CARE ABOUT YOUR MONEY NOT SERVICE THEY SELLING!

The worse service you can get for car tracker. THEY ONLY WANT YOUR MONEY, don't be fooled!!! Anyone considering take out Cartrack please think twice. 3 of my colleagues uses Netstar and they feel sorry for me that i am having an ongoing complain with Cartrack that never ends or resolved!

How i took their service:

They called me through tele marketing, i agreed as what they were selling me was nice and seemed to be a wonderful service one could not ignore. They came to install their unit on the 14th of March 2020, the next day they debited, and oh... let me just say, their account department are the only department that are active and sufficient. Okay continue with the story. SA went on a lock down year 2020 so they kept deducting which i find no problem. After missed 1 payment in September 2020, that's when i was informed by them that their unit is faulty from day 1 i took up their service, so entire time i was paying but they never even bothered to let me know that the unit is faulty. I called them to ask but why you kept quite entire time then they said they have sent me an sms in April 2020, when they read the number they sent sms to, it was a wrong one. But on my surprise, the sms for missing a premium came through to the right cell number. So i battled with them telling them that they need to sort out faulty unit out before i can pay them as i felt that i was ****** that they kept taking premiums knowing that they cant even track my car. It wasn't easy for them to sort the issue out just to come out and sort the faulty unit. They only came to sort out 1st week of February 2021. That afternoon after done sorting out, my Car engine didnt stop running even after i took the keys out from the ignition still the engine was still running. My engine ran for 2 hours while we waiting for them as i was then with my colleague. When we call they were just telling us that people are already knocked off as it was already passed 6 in the evening. We had to call one of our client to come and assist that's when my car stopped from running. The guy from Cartrack came around passed 8pm. A horrible experience I've been through, i tried to chat to them about premiums as i couldn't just pay knowing my car is not tracked, the period of September 2020 to January 2021, their account department called me EVERYDAY wanting the premium, each and everyday i would explain my story from the beginning and ask, when you guys coming to sort out my unit? They kept on referring to other people which only one person contacted me during those 120 days to listen and say will revert to you, since today, no body did. They do expect me to pay even if fault is coming from their side. Anyways, me as a customer, i felt why should i pay for a service that is not active? What is Cartrack motive? Do they want to assist or they just want to pocket out money as they really dont care about anything but sufficient account department. So, after all trauma of fixing my unit sorted, one of their account lady called. "when are you going to pay all amount is due to you"? I answered, am happy to pay from now on but i am still waiting for a call back in regard to the query i made during the time when my car was faulty. The lady rep**** back "but now the unit is working so why dont you pay"!!!!

So, they don't care. I never received any call from Cartrack apart is their accounts one. They wont even call if your car is out of the usual road. They never call back if you have concern's. Be warned, the only phone call and sms that will reach your correct number is from their accounts. Don't be fooled!!! The worst service I've ever took. I am still battling with them even now. Can't wait to get rid of them when my EMPTY contract in terms of the service i am buying from them is done. They do take my money though. But, they can't even tell where my car is. Every time they talk of my service is suspended. The money they took from me since February 2021 R4198, premium is R251, and my account is still suspended ??????