CARTRACK ONE TECHNICIAN!!

I am writing to express my extreme dissatisfaction with the service I have received regarding the installation of a tracker in my new vehicle and the deinstallation from my trade-in. As a loyal customer of six years, I find the current situation completely unacceptable.

On Monday, January 10, 2025, I was informed via WhatsApp that a technician would be dispatched to the dealership to remove the tracker from my trade-in vehicle. I was then told that the installation in my new vehicle would be scheduled for either Tuesday or Wednesday.

However, upon contacting Cartrack on Wednesday, I was informed that due to a shortage of technicians in my area (apparently only one), the earliest available appointment for my installation is in March!

I paid R880 for the reinstallation/deinstallation service in January. I find it utterly unacceptable that I am now being told I must wait until March, while Cartrack continues to debit my account monthly. How is the fact that Cartrack has only one technician in my area my problem? I fulfilled my financial obligation, and I expect Cartrack to do the same.

This delay is causing significant issues with my vehicle insurance, which is contingent upon the tracker installation certificate. I am effectively left without proper insurance coverage due to Cartrack's internal staffing issues.

This situation requires urgent attention. I demand that Cartrack rectify this situation immediately. I expect a technician to be assigned to my installation without delay. I will not accept a waiting period of several months, especially after having already paid for the service.

I request a prompt response outlining the specific steps Cartrack will take to resolve this matter within [Number] business days. If I do not receive a satisfactory response and immediate action, I will be forced to consider alternative options and escalate this complaint further.