Cartrack not responding once they have received an alert

Again I am having problems with Cartrack. My car battery which is not even a year old on Saturday as I need to go out somehow didn't work which puzzled me. In the meantime when I decide to contact my daughter to come and jump start my car I went into my house just to notice that I have had a message from Cartrack telling me that they have received an alert plus a few missed calls from them but sadly that is where it all ended. How do they know that I am okay, I might have been hijacked and also been ****ed and from Cartrack there is just no follow up to try and get hold of me to make sure as a client of theirs I am ok. But they are quick to take money out of your bank account which I feel I don't benefit from Cartrack at all. They must also remember that in the beginning I had endless problems with them which took them weeks to solve. I therefore request Cartrack to contact me urgently.