Cartrack not off to a good start

Morning All.

I app**** for Cartrack to be installed into 3 bakkies. I had to pull 2 off the road as the installation was scheduled for 08h00 28/07/23. Guess what? Yip 08h40 I contacted Cartrack to see what is happening and a very rude lady (did not catch her name) said we operate from 08h00-16h00 for installations and your vehicles are booked in between those hours. I said arrangement was made for 08h00 and requested to speak with the MD, she put me on hold and eventually another lady in the scheduling department answered (Fikile). She sorted it out and apologised (track down closest technician to do installations once his 08h00 install is complete). 9h38 Waiting for Technician to come and do installation.

Question to Cartrack: Is bussiness that good that you don't bother about customer service from day one? Are you like the mobile operators that once you signed your contract you are welcomed to their web of no delivery and appalling service. Not a great start to a 3 year contract I just entered in. Cartrack it is a very arrogant attitude that does not sit well with me!