Cartrack not keeping their end of the bargain

On 22/01/2025 I spoke to Lesedi Lebeloane betweer 13:00-14:00 regarding a new camera to be installed in my car (there should be a recording of this conversation). I asked her about the payment, and she said that while I am a current cartrack client, the camera would be added to my excisting account which form part of my MFC repayment premium montly. I never received and documents to sign, nor any invoices. Now, Cartrack is stalking me like a ********, because they have not added the monthly amount for the camera to the tracking device premium. Tuesday I called them, and now am still waiting for Cartrack to sort this out, but I do not get any joy from them.