MA
Mogammad A

1 reviews | Active since Nov 2018

16 Feb 2022, 14:28

Cartrack not honouring our agreements

This is a warning to people considering taking out a contract with cartrack. Double check the period you sign up whether is 24 months or 36 months and have cartrack send you the physical contract incase you have queries at a later stage. In October last year i was contacted by one of their agents that offered me a settlement amount that was payable month end. I was told R687 i need to pay then my account will be settled of which it goes on a month to month basis until i eventually cancel the contract. I agreed paid a R700 into their bank account of which i now assumed ok its settled and paid in full. Next month without authorisation they take out of my account R687 again. Im like what? I told myself ok leave it and see whats happening. This all after we made arrangements and agreed to the settlement amount which i paid. I have forwarded the sms i received confirming the amount and proof of payment and the amount they took out of my account. I have requested the recording for the 1 October 2021. Thus far I've been called by 4 if not more of their agents everytime explaining the same story. I received a WhatsApp msg stating i owe them R577 if i dont pay they handing my account over to their lawyers and blacklisting me as a defaulter. How easily ones names are dragged through the mud and you are blacklisted. To date they cannot or won't resolve my complaints. A big corporation bullying clients. You always owe them and not the other way around. Yet they have the audacity to play the innocent people and make you the wrong one. Im waiting on them now to sort this out but whilst doing that they still go ahead handing it over to their lawyers which in turn ********* you with court orders. And don't forget they still blacklist you. My advice to you dont do business with cartrack. I was warned but gave them the benefit of the doubt and look it brought me. The exact same situation my friend was in. Never again

0
Replies (1)
Cartrack
Cartrack's reply16 Feb 2022, 15:56
Official
Good day, 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate the debits in order to resolved.

Kind regards 
The Cartrack Team