Cartrack not even able to schedule appointment. Money taken.

Taken my money via debit order. Asked car track to remove tracker and fit into new vehicle . It has been escalated. How difficult is it for you to call me and schedule an appointment? You have taken my money already. Everytime i have to waste another 25 minutes giving all the information and address etc again. All for nothing. I really hope that there is someone that works there that actually does their job.