Cartrack not a loyal company

This company gives clear evidence that client loyalty is not appreciated and loyal clients are viewed as dumb schmucks just there to be **********. I had a Cartrack "Quick Executive Plus" unit installed in my car in 2008. On installation I was told I would have: vehicle recovery, control room response, on line tracking, power event notification, cross border notification. I am currently paying R195.30 per month. Their current entry system at R99 per month would give me most of the above. What I am getting: Their online system does have my vehicle registered I cannot track my vehicle No notification of power events No notification of battery disconnect No notification of border crossing I do get a notification they have tested my Unit once a month So they are happy for me to pay double what the current going rate is, If they are prepared the treat me like this how sure can I be that they will even try and find my car if it is ******