Cartrack non delivery

I have reached a point now with CARTRACK, where my next step is a formal complaint to the regulator and to publicly, on all platforms to berate your company and the lack of service thereof.

I have lodged with VESA, ICASA and SAIA formal complaints regarding this matter.

I need a senior manager to contact me immediately regarding the fact that I am being charged and have been charged for a system that does not work from December 2019 to current, your company has failed to,

1. Explain how this happened 2. how you did not notice for 2 years that your system was not working, wait I am meant to do that, yet I pay you, 3. How you expect to recover said vehicle cause that's what I pay for, recovery not monitoring, when you have no view on my vehicle, 4. why i have been trying to resolve this for 3 months now, and I am still paying you, 5. why must I pay to repair a device that went faulty 3 months after it was installed, 6. why I have yet to have a return call to address these concerns after I clearly outlined the legality or *******ity of conditions, 7. where are the requested, buffer reports and signed contract that I requested from the team leader in the contact centre 2 weeks ago

Failure to respond will result in legal action to recover the full contract amount and costs attached.

You have 48 hours.

This email was sent through on the 3rd November 2021 and as yet there has been no response, follow up emails were sent weekly since then with no response.