Cartrack no shows

I bought a new car and wanted to switch my unit from the old one to the new one. First I get told that it will cost me R870 in labour, and that is if I have both cars in my possession, if one has to be worked on at the dealer it will cost me more. I make a plan for them to remove the tracking unit from my old car and keep it for a week and then put it in my new car for R870. The first technician didn’t show up to remove the device, he just didn’t turn up for work that day. Nobody called me to let me know, I had to phone and find out. A second technician came later in the afternoon, luckily I was working in one place that day. When I got my new car I called and booked a reinstall. That technician also didn’t turn up. I have called a dozen times, emailed, tweeted and spoken to Cartrack on the chat they have on the website and still have not had an answer to why he hasn’t showed up or when the unit will be reinstalled. The customer service is nonexistent and when you ask to talk to a manager to find out what is going on you get cut off. Truly horrible experience with Cartrack and not a company I will recommend to anyone. They do not care about their customers and I would hate to see what happens if your at gets ****** as they don’t seem bothered by anything their customers need. Can’t wait for my contract to expire and get away from these people.