CARTRACK - NO SERVICE POOR CLIENTELE

Email forwarded to Vinola at Cartrack and the Fleet Department yesterday:

Hi there,

I was just wandering and have been asking myself what kind of customer service you are able to afford to your clients. Let's say something happens to my vehicle, it gets ******, having told me the device is not responsive. Would you perhaps be able to recover it?

So you guys are going to debit my account come month end and yet I be paying for a 'NO SERVICE'.

I bought a service and I expect it to be made available to me. At this point that is not happening and I ask of you to please remove the device from my car, and please do not expect of me to pay any cancelation fee. I thank you.

*****end****

I received a phone call from Vinola minutes later, she reminded me that she did call me last friday and I asked her to call me back after 30 minutes, as I was driving. She never returned the call because she forgot to, ddnt work on Saturday and didn't call on Monday, she only did now that I have sent an email.

She had apologized for not calling me back, but let's look at this from a different angle, the device which on my car was reinstalled on the 3rd August 2019, after it was removed from a previous vehicle. As from that date when I logon to check the location of the vehicle, I wasn't able to. I wrote an email informed them of the challenge and even asked for the location of the vehicle. I was told where it was even though the location wasn't precise enough.

A few days later I was provided with a new password so that I can be able to logon. When I was logged in, there was no information about the location of the vehicle 'location n/a' and no information about the trips or whatsoever about the vehicle. Up to this day, the matter is still unresolved, I was given an excuse that Cartrack is shot staffed. I have a tracking device, it is paid for but it is not working. My vehicle is at risk everyday, and should the latter happen, Cartrack will never know where it is. But the service is paid for and I get a no service.

That's why I have decided to let them remove the device but they must not expect a payment of cancelation as they have breach the agreement. I thank you.