PO
Paul O

1 reviews | Active since Feb 2013

04 Feb 2015, 16:32

CARTRACK--NO INTEREST IN FLEET CLIENTS

Once again, a problem with Cartrack.<br> <br> As a fleet client with /-40 Vehicles, I am shocked by the attitude of this newly listed company.<br> <br> 1) They usually cannot be on time to do an installation--even after the vehicle is booked well in advance. They either arrive too early or too late. <br> They then cover their inefficiencies with bare-faced lies.<br> 2) They (apart from two individuals in the whole organisation ) cannot return telephone calls.<br> 3) They cannot supply installation certificates--after numerous e-mails<br> 4) They refuse to put one through to the MD--who I presume may want to know about the staff's inefficiencies.<br> 5) The supposed divisional managers are never available.<br> <br> Cartrack can be sure that I will NEVER EVER recommend them to anybody--but they won't care--They're listed--And who needs customers anyway.<br> <br> There are only two (maybe three) people in the organisation that I have ever had to deal with-that I would consider hiring.<br> One of them--Maggie Malala--is their saving grace. She deserves a medal!!! If I could afford her she would be in our offices today.

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Replies (1)
Cartrack
Cartrack's reply05 Feb 2015, 09:15
Official
Hello podendaal1,

Thank you for taking the time to raise your concerns and affording us the opportunity to address this issue.

Our Fleet Manager will investigate and be in contact with you today.

Kind regards,
Minette van Dalen